I am an experienced facilitator, trainer and public services consultant, with a focus on group and team dynamics, relationships-centred approaches, meaningful engagement and values-based work.
I weave empathic facilitation and compassionate communication skills through my work.
I am interested in complexity, resilience, leadership, nurturing diversity and building community, innovation and continuous learning, and kindness.
Co-production is an asset-based approach to public services that enables people providing and people receiving services to share power and responsibility, and to work together in equal, reciprocal and caring relationships. It creates opportunities for people to access support when they need it, and to contribute to social change. Co-production is based on 5 principles:
- Value all participants and build on their strengths
- Develop networks of mutual support
- Do what matters for all the people involved
- Build relationships of trust, share power and responsibility
- People can be change makers and organisations enable this
When citizens and professionals work in partnership, services are improved and better meet people’s needs. The policy and legislative landscape in Wales is setting an aspiration and direction of travel for organisations delivering public services (public bodies in the statutory sector, as well as third sector and community organisations). In the current landscape of dwindling public resources and increasing demand, co-production and citizen involvement offer a compelling approach to bringing positive, sustainable change to public services and communities.
Organisations that listen to and are shaped by the people who use their services, as well as those who deliver them on a daily basis, leverage this collective wisdom and experience to meet people's needs and create the best outcomes for everyone involved. Furthermore, co-production and involvement fit into a wider picture of ordinary people finding their voice, agency and power. By being active, engaged citizens, they shape not only the public services that support them, but also their communities and the fabric of democratic society.
• Help individuals, groups, teams and organisations to implement co-production and citizen involvement
• Design and deliver projects and interventions leading to mindset and culture change
• Organisational innovation and transformation at all levels: strategic, operational and frontline
• Foster conscious leadership that supports organisational transformation
• Enable individual and team development to generate wider systems change
• Consulting, facilitation, training, workshops, presentations, keynotes, coaching, mentoring
• Experienced trainer and facilitator, including action learning and open space technology (unconferences)
• Interactive, participative, experiential training and facilitation approach
• From "introduction to co-production" to bespoke training sessions
• Non-violent communication practitioner for conflict resolution and improved relationships in the context of organisational culture change
• ILM-trained coach and mentor, for values based leadership and mindset change
• Well-rounded consultant drawing on a broad people-centred skillset and extensive practice
• Operating at all levels including strategic and operational, to support effective frontline delivery and transformation
• Working with transformation since 2007 and in the context of public services since 2012.
• Co-founder of Co-production Wales, a voluntary collective of organisations and individuals embracing the co-production approach, which became the Co-production Network for Wales.
• Co-organised an open letter to the First Minister of Wales in 2013, asking for co-production to be placed at the heart of public services in Wales. This influenced devolved Welsh policy and legislation published since.
• Delivered a range of consultancy, facilitation and training projects across sectors and across Wales as a freelance co-production consultant (2012-2017), then as part of the Co-production Network for Wales team (2017-2022).
• Took the helm of the Co-production Network for Wales as Director (2017-2022) to establish a sustainable and recognised organisation, a thriving community of practice, and an instrument for influencing policy.
• Now operating on a freelance basis as part of the Co-production Lab Wales, a collective of consultants delivering consultancy, mentoring, facilitation and training in statutory and third sector organisations.
• Contributing my time to the board of the Co-production Network for Wales on a voluntary basis, to advance the co-production and involvement agenda in Wales.
Based near Cardiff, South Wales.
Working primarily across Wales, with some projects in England.
Half Singapore-Chinese and half French. Grew up in France, but have now been in the UK since 2000, i.e. for more years than I have spent in France.
Science background originally. Worked in a wide range of organisations, from small- and medium- sized companies to corporate multinationals, and in the private and not-for-profit/social enterprise sectors. Freelance for a number of years now.
Co-founded and established the Co-production Network for Wales as the leading organisation in Wales with specialist expertise in co-production and citizen involvement, supporting a network of citizen and professional practitioner members from across public service sectors and across Wales, and offering consultancy, support and training to organisations seeking to engage their citizens and communities in a meaningful way.
A biologist by training, I'm a systems thinker: able to hold the wider picture while bringing attention to detail, with a head for systems and processes and a heart for people and the beautiful diversity of the human condition.
You can email me on noreenblanluet [at] proton [dot] me.
You can also call me on 07877 038 084.